Frequently asked questions
Have more questions? Contact us.
1. What is Bali Adasi Tour & Travel ?
Bali Adasi Tour & Travel is a travel agency experience offering personalized, luxurious, and authentic journeys across Bali. We design handcrafted itineraries that blend culture, nature, and relaxation — allowing you to discover the island’s soul in style.
2. Is Bali Adasi a travel agency or a tour operator?
We are both – a licensed tour operator and travel designer. We work directly with premium hotels, villas, and local guides to create seamless, tailor-made experiences for our guests.
3. How can I book a Bali Adasi tour or package?
You can book directly through our website, via email, or WhatsApp. Once you confirm your preferred itinerary, our travel consultant will guide you through secure payment and confirmation.
4. What payment methods do you accept?
We accept major credit cards, international bank transfers, and selected e-wallets. Payment details will be provided during the booking process.
5. Can I customize my itinerary?
All our packages are flexible – you can customize your destination, accommodations, or activities to suit your preferences, with our price adjustments. Our team will help you design your dream Bali experience.
6. Do you provide airport transfers?
Yes. Round-trip airport transfers are included in all our curated itineraries for your convenience and comfort.
7. Are international flights included in the tour price?
Unless stated otherwise, our prices cover ground arrangements in Bali only. However, we can assist you in booking international flights upon request.
8. What is the best time to visit Bali?
Bali is a year-round destination. The dry season (April–October) is ideal for outdoor adventures, while the wet season (November–March) offers lush landscapes and fewer crowds.
9. What kind of accommodations are included?
We partner with selected luxury villas, boutique resorts, and private pool retreats — each chosen for their charm, comfort, and authentic Balinese hospitality.
10. Are meals included in the package?
Breakfast is included in some tours, additional charge, and some packages offer additional dining experiences such as romantic dinners or floating breakfasts. Custom meal plans can be arranged.
11. Are activities and entrance fees included?
Yes. All listed tours, activities, and entrance fees mentioned in your itinerary are included in the final price, unless marked as optional experiences.
12. What if I need to change my travel dates?
We understand plans can change. No refunds will be issued for cancellations made 15 days or less in advance or for no-shows.
13. What is your cancellation policy?
Cancellations made more than 30 days before the trip will receive a 50% refund. For last-minute changes, we’ll do our best to assist, though charges may apply depending on suppliers.
14. Do you provide customer support during the trip?
Yes, our Bali-based support team is available 24/7 via WhatsApp for any assistance during your journey.
15. Is travel insurance included?
Travel insurance is not included but is highly recommended. We can help you purchase comprehensive travel insurance if needed.
16. Is Bali safe for tourists?
Yes, Bali is one of the safest destinations in Southeast Asia. Our team ensures that all activities and partners follow strict safety standards.
